"Joy was highly effective in maintaining high morale in one of the largest embassies in the world, despite serious terrorism threats and other challenges. She had an intuitive ability to discern who was having difficulty adjusting, and to find just the right touch to help her interlocutor deal with whatever the problem was. Joy's skills in empathy, coaching, and teamwork were invaluable following the October 2002 Bali bombing, when we had to evacuate a third of the American staff and all family members in less than a week. She guided our hundreds of evacuees through a stressful seven-month separation from their spouses left behind in Jakarta, helping them to manage expectations and deal with bureaucratic details, and at the end of this ordeal to rebuild a sense of community."